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Our Most Frequently Asked Questions

• What is your return policy?
• What are your shipping rates?
• How do I check the status of my order?
• What is your privacy policy?
• When can I expect my order?
• What are your payment methods?
• Do you sell fabric swatches?
• Do you have a catalog?
• Do you have a physical store?

What is your return policy?

No Hassle Return Policy

At Fabric.com, we stand behind our products 100%. All items purchased at fabric.com carry a 30-day no questions asked money back guarantee. Fabrics that are cut, washed, or altered are not eligible for refunds or exchanges.

We encourage our customers to inspect the contents of their package(s) to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We will be unable to issue refunds after 30 days from purchase. Please contact us for an authorized return label to avoid delays in processing your return.

Refunds are processed within 5 - 7 business days from the item(s) being returned to our facility. All refunds are issued against your original form of payment. We will notify you via e-mail once your return has been processed.

What are your shipping rates?

Domestic Shipping Costs:

Order Total	Shipping Total
Swatches and/or patterns only	$1.50
$0 to $9.99	$3.95
$10.00 to $14.99	$5.95
$15.00 to $34.99	$6.95
$35.00 or more	Free

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How do I check the status of my order?

Only registered customers can check order status on-line. If you are a registered customer, go to your My Account section. All customers will receive an e-mail advising you when your order has shipped.

What is your privacy policy?

We at fabric.com are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason.

When can I expect my order?

See chart below:

General Delivery Times:
UPS Ground delivers Monday - Friday
USPS delivers Monday - Saturday

Hawaii & Alaska:
For shipments to Hawaii & Alaska we ship via the United States Postal Service standard mail. Delivery time usually takes 5-7 days.

P.O. Boxes & Military Boxes:
For shipments to military boxes we ship via the United States Postal Service standard mail.

What are your payment methods?

We accept all major credit cards: Visa, MasterCard, American Express and Discover.

We also accept PayPal. Please note with Paypal your order total is charged at the time of purchase.

Do you sell fabric swatches?

We do sell samples of most of our fabrics. Look for the "Order Swatch" button associated with each fabric. Because many of the fabrics we stock are not re-orderable, it is possible that a fabric could sell out by the time you receive your swatch.

Do you have a catalog?

Since our inventory changes daily, we do not offer a printed catalog at this time. All of our fabrics can be found on our web site with a picture, price, description, and in most cases you can order a swatch. Everything you need to know is right at your fingertips.

Do you have a physical store?

Fabric.com is an Internet store with a large warehouse distribution facility. We do not have a traditional brick and mortar store. Since our customers are unable to physically visit us, we make every attempt to make shopping at our web store as close to the "real thing" as possible.

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