What is your return policy?
What are your shipping rates?
How do I check the status of my order?
What is your privacy policy?
When can I expect my order?
What are your payment methods?
Do you sell fabric swatches?
Do you have a catalog?
Do you have a physical store?
No Hassle Return Policy
At fabric.com, we stand behind our products 100%. All items purchased at fabric.com carry a 30-day no questions asked money back guarantee. If you find there is a product you do not want, please contact us and we will assist you with the return of that merchandise. We encourage our customers to inspect the contents of the package(s) as soon as the order is delivered to ensure that you have plenty of time to take advantage of our 30-day money back guarantee. We will be unable to issue any type of refund after our 30-day guarantee has expired.
Upon receipt of your return, it takes us 10-15 business days to process your return and credit your account. The credit will be processed against your original form of payment. We will notify you via e-mail once your return has been processed.
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Free Return Shipping
Fabric.com will pay for the shipping fee associated with authorized domestic returns. Please contact Customer Service to ensure that your return has been authorized. Please note that the original shipping charge is non-refundable.
For International return questions, please contact Customer Service.
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First orders to be shipped within the United States are eligible to ship for $2.95. In order to receive $2.95 SHIPPING, you must enter the Coupon Code: FIRST when you place your first order (valid for US shipments only).
Domestic Shipping Costs
Our shipping costs are based on the amount of the order. Please refer to the chart below. Fabric.com uses a ground carrier to ship your order.
Shipments within the US, including APO/FPO
| Order Total |
 |
Shipping Total |
| Swatches and/or patterns only |
|
$1.50 |
| $0 to $9.99 |
|
$3.95 |
| $10.00 to $14.99 |
|
$5.95 |
| $15.00 to $34.99 |
|
$6.95 |
| $35.00 or more |
|
Free |
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Only registered customers can check order status on-line. If you are a registered customer, click here. All customers will receive an e-mail advising you when your order has shipped.
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We at fabric.com are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason.
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Your order is important! We are committed to shipping it to you within two working days of receiving it (excluding weekends and holidays.) Actual delivery time will vary based on the number of days it takes the carrier to deliver from our warehouse in Georgia to your particular address. See chart below:
General Delivery Times:
UPS Ground delivers Monday - Friday
USPS delivers Monday - Saturday
Hawaii & Alaska:
For shipments to Hawaii & Alaska we ship via the United States Postal Service standard mail. Delivery time usually takes 5-7 days.
P.O. Boxes & Military Boxes:
For shipments to military boxes we ship via the United States Postal Service standard mail.
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We accept all major credit cards: Visa, MasterCard, American Express and Discover.
We also accept PayPal and personal checks. Please note on Paypal and personal checks your order will not be processed until we receive payment. Personal checks over $100.00 will be held for clearance before order is shipped. This may add 7-10 business days to your delivery time.
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We do sell samples of most of our fabrics. Look for the "Order Swatch" icon 
associated with each fabric. Because many of the fabrics we stock are not re-orderable, it is possible that a fabric could sell out by the time you receive your swatch.
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Since our inventory changes daily, we do not offer a printed catalog at this time. All of our fabrics can be found on our web site with a picture, price, description, and in most cases you can order a swatch. Everything you need to know is right at your fingertips.
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Fabric.com is an Internet store with a large warehouse distribution facility. We do not have a traditional brick and mortar store. Since our customers are unable to physically visit us, we make every attempt to make shopping at our web store as close to the "real thing" as possible.
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