HOW TO PLACE AN ORDER
Fabric.com is a 100% secure encrypted on-line shopping environment. To purchase products, simply use the navigation bars that are on both the left-side and top of every page to find the products you are interested in. Once you see a product you would like to order, enter the quantity you would like into the quantity field and then click the "Add to Cart" button. Note that, for cut yardage, you can order in whole or ½ yard increments. Also note that we sell swatches for most of the fabrics that we offer. You can order a swatch of a fabric by clicking on the "Order Swatch" link associated with the fabric you are interested in. If you do not see the order swatch button, a swatch is not available. Repeat this process until your shopping cart contains all of the products you want to purchase. Then, simply click on the "Check Out" button and follow the simple instructions that will walk you through the checkout process.
HOW TO USE COUPONS
If you have joined our e-mail list by signing up for our Bargain Alerts and/or you are a Registered Customer you will periodically receive coupons good for discounts, shipping specials, etc. Each coupon has a Coupon Code (such as the word SHIP or TEN or HAPPY), which must be entered during the checkout process in the box marked "Enter Coupon Code". After entering the code, click the "Apply" button and you will see the appropriate discount applied to your order.
We only accept ONE coupon per order. If you have been sent multiple coupons, please select the one that is most advantageous for you and enter that one. If you attempt to enter multiple coupons, you will receive no discount. ALSO, please understand that, we are unable to apply coupons retroactively. Once an order has shipped, we cannot go back and retroactively apply a coupon.
HOW TO USE GIFT CERTIFICATES
Gift Certificates may be purchased in our web store. Gift Certificates can ONLY be paid for with a credit card. If you purchase a Gift Certificate, you will be asked for the name and e-mail address of the recipient, along with any message you would like sent with the gift. Once the purchase of the Gift Certificate has been completed, the recipient will receive an e-mail from us that includes a unique Gift Certificate Code.
That code represents the equivalent of money. It can be used by anyone that has the code. To apply a Gift Certificate to an order, simply type in the Gift Certificate Code during the checkout process in the box titled: Gift Certificate Number and then click on the "Apply" button. You will see the amount of the gift certificate applied to your order. If the entire amount of a gift certificate is not used on a given order, the balance is retained in our system and the code can be used again to apply the balance.
We at fabric.com are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason.
We are happy to be able to offer 1/2 yard cuts at fabric.com! The minimum order is 1/2 yard. At fabric.com we offer the generous cut, we add an inch to every yard to ensure we are accurate and you are never short.
All of our by the yard fabrics can be ordered in ½ yard increments. Prepackaged assortments, fat quarters, etc. cannot be cut. PLEASE NOTE: To ensure your total satisfaction, we always give you a GENEROUS CUT (37" rather than the regular 36").
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular fabric than you want to order. If it is a reorderable fabric (meaning we can get more from our supplier), when you attempt to order a quantity greater than we have in-stock, you will see a note in the shopping cart advising you that the item will be backordered for you. We will NOT ship you what we have in stock and then ship the balance when it arrives, as dye-lot variations could cause you a problem. We will ship you the entire amount that you want for that item when it arrives. If you have ordered multiple items and some of them are immediately available from our inventory, we will ship those to you immediately and send you the back ordered item(s) when it arrives. Do not worry about being double billed for shipping charges. Our system ensures that does not occur.
Some of our fabrics are not reorderable as they are Special Purchases (we cannot get more from our supplier). Those products cannot be back ordered. In that case, you can decide whether the quantity we have in stock is adequate to meet your needs.
ADJUSTMENTS TO ORDER
We are totally committed to delivering SUPERIOR CUSTOMER SERVICE. If you place an order with us and decide later that day that you want to make a change to your order (you ordered 2 yards and later realize you need 3 yards, for example), contact our customer service department and let us know how we can help you. If your order has not already been processed, we are more than happy to assist with your request. If your order has already been processed, we will not be able to make any adjustments. Should that occur, we will be happy to assist you with placing an additional order. For planning purposes, you should assume that your order will be processed the first business day (Monday - Friday) after you place your order.