We do everything we can to ensure that shopping with us is as simple and pleasant as possible. However, we both know that a computer sometimes can have a mind of its own!
The most common problems accessing our site are due to the version or settings of your browser. In order for our site to function at it's best we require the use of the following:
On a PC:
Internet Explorer version 5.0 or higher
Netscape version 6.0 or higher
On a Mac:
Internet Explorer version 5.0 or higher
Netscape version 6.0 or higher
Safari version 1/0 or higher
Browser settings on a PC or Mac:
Images turned on
Javascript enabled
Cookies enabled
Pop-up blockers turned off
You can usually check the version of the browser you are using by clicking on the "About…" under the "Help" icon. Other browsers not listed above may work properly if they are SSL-compliant and can accept cookies. If you have a dial-up connection, images or video may not load properly.
If you still need help, please do not hesitate to contact us. Our staff is happy to take your order. You can e-mail us 24 hours a day or contact us by telephone at our toll fee number 1-888-455-294 Monday - Friday 8:30 AM - 5:30 PM ET
About Cookies:
Cookies are very small text files placed on your hard drive (with your permission) by a Web page server. They serve as your identification card, and cannot deliver viruses to your computer.
To set up cookies, use your browser's "Help" or "Find" function to search for the term "cookies." A step-by-step guide to enabling cookies can usually be found there. Once you have enabled cookies, you will need to exit and reenter our site for that function to take effect.