FAQs

Fabric.com is referred to as “an Amazon company”. What does this mean?

Fabric.com has been an Amazon company since 2008. We are using our new logo featuring “an Amazon company” tag to help inform customers they also have the option to shop our selection at amazon.com, where they can take advantage of their Prime shipping benefits and convenient self-service returns.

Can I still shop on fabric.com?

Yes! Fabric.com will continue to offer the selection, prices, and service our customers have grown to expect and love. Whether you shop with us on Amazon.com or fabric.com, we remain committed to providing you with the best experience possible.

What are the benefits of shopping on Amazon?

More convenience at your fingertips. Fabric customers that frequent or prefer Amazon can take advantage of Amazon’s wide selection of products; fast, free shipping options; Amazon’s express checkout feature; more shipping and delivery tracking options, and self-service returns! In addition, Amazon Gift Cards are available for purchase and make the perfect gift for your favorite maker for future fabric and craft supply purchases.

Where can I use my Prime benefits?

Customers who shop on Amazon can take advantage of their Prime benefits on eligible items. Click here to check out our assortment of Prime eligible products on Amazon.

How can I save on bulk business purchases on Amazon?

If you or your business regularly purchase fabric in bulk, you may be eligible to create an Amazon Business account. Amazon Business offers exclusive benefits and pricing for members. To sign up for the free program, visit https://business.amazon.com/en/home.

Product Inquiries

Do you have a physical store?

Because fabric.com is an online store with a large warehouse distribution facility, we do not have a traditional brick and mortar store.

Do you have a catalog?

Since our inventory changes daily, we do not offer a printed catalog. All of our fabrics can be found on our website with a picture, price, and description.

Do you sell fabric swatches?

We sell samples of many of our fabrics. Look for the “Buy Swatch” button associated with each fabric. Swatch prices vary from $1.75 to $8.00 USD and sizes range from 3” x 3” to 8” x 8”. Because many fabrics we stock are not reorderable, it’s possible that a fabric could sell out by the time you receive your swatch.

I need more quantity than your website has in stock. Do you accept special orders?

Absolutely! Please visit our Special Order Requests page or call: 1-888-455-2997 for more information.

Do you ship fabric in pieces?

We understand the importance of one, continuous piece of fabric. When this isn't possible, our Customer Service team will email you to discuss options before your item ships.

Can I order multiple cuts of the same fabric?

If multiple cuts are needed for the same fabric, you must place a separate order for each cut.

What is the minimum yardage I can have cut to order?

The minimum cut length is 1 yard. We can, however, cut in half yard increments starting at 1.5 yards. Some items have a minimum order quantity which is great than 1 yard. This will be clearly defined on the product page.

Is Fabric.com accredited with the Better Business Bureau?

Yes, here's our BBB accreditation and profile.

Purchasing Support

How do I apply my coupon?

At checkout under “Balance Due,” there is a field called “Coupon Code.” Enter your code and click apply for this discount to be credited to your order. Only one coupon can be applied per order.

What are your payment methods?

We accept all major credit cards: Visa, MasterCard, American Express and Discover. Credit card payments must be in USD. We also accept PayPal and Amazon Pay.

Why did my credit card decline?

Our customers experience this issue for a variety of reasons. Common issues for our customers are:

  • Verify that your name, billing address, and billing zip code match those on file with your credit card provider.
  • Credit cards are charged in U.S. dollars. To pay with a different currency, Amazon Pay or PayPal is required.
  • If you continue to receive an error message, please contact your bank for additional information.

Why did the price of an item in my cart or on the website change?

There are a variety of things we take into account when determining item prices, which can sometimes cause items from the same collection to be set at different price points or cause the price to change day-by-day. Unfortunately, we cannot guarantee a certain price unless the item is purchased at the time the price is active. All prices are subject to change at any time.

Do you offer wholesale pricing?

Many of our items have quantity based discounts that display on the product page. Additional discounts are afforded to our business customers. Please visit our business page or call 1-888-455-2997 for more information on our business program.

How do I exercise my tax exempt status?

Instructions to upload your current, state specific tax exempt document can be found on the business tab of our website. We must have your tax exempt document on file prior to removing taxes from your order.

Shipping & Returns

When can I expect my order?

Most orders ship within 3-7 days of placing an order. The expected delivery date is provided at checkout.

Can I make changes to my order once it has been placed?

If your credit card has been authorized but not charged, please contact customer service to discuss order changes. If you prepaid for your order with PayPal or Amazon Pay, the order cannot be changed. If needed, you can contact Customer Service to facilitate a return/refund.

Do you offer expedited shipping and how much is it?

Expedited shipping is available. The cost depends on time (1 or 2 day), weight, and distance. When selected, the expedited shipping cost is displayed at checkout prior to purchase.

What countries do you ship to?

Here is a list of countries we ship to.

How can I receive a commercial invoice?

Fabric.com has gone green. Once you create an account, your entire order history is available to review and print. If you need assistance to create an account or access your order history, please contact Customer Service via phone or email and we would be happy to assist.

How can I request a return?

Purchases shipped to the continental United States carry a 30-day money back guarantee on all items except clearance, swatches, and special orders. Contact Customer Service (phone or email) with your order number and the line item to return. We will then send a return label at no charge to initiate the refund process. For more information, please view our Return Policy page.

Purchases shipped to Alaska, Hawaii and internationally are eligible for a refund. However, customers are responsible for the return postage. Please contact Customer Service with your order and tracking numbers to initiate the refund process.

Returns should be mailed to:

Fabric.com

4190 Jiles Rd NW

Kennesaw, GA 30144

Privacy Policy

What is your privacy policy?

We at Fabric.com are committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason. Our full Privacy Policy is linked: here.