Customer FAQs

I have an outstanding order, will it ship?

We will process and ship all orders placed on or before October 20, 2022. Most orders ship within 7-10 days of placing an order. The expected delivery date was provided at checkout.

Can I make changes to my order once it has been placed?

If needed, you can contact Customer Service to facilitate a return/refund.

Will I be able to make a return, if I am dissatisfied with my order?

We will continue to honor our 30-day money back guarantee on all items except clearance, swatches, and special orders until 30 days after your receive your order. Contact Customer Service (phone, email or chat) with your order number and the line item to initiate the refund process. For more information, please view our Return Policy page.

I have a return in progress, when should I expect to receive payment?

Refunds are processed to your original form of payment within 10-14 business days of the returned item(s) arriving back at our facility.

Can I still access my account to view receipts and prior purchase information?

You can access your purchase history by logging into My Account. Your history will remain available until December 30, 2022.

Fabric.com is an Amazon Company, can I still purchase fabric.com products on Amazon?

As of October 20, 2022, we will no longer sell products on fabric.com. Amazon.com continues to offer more than a million fabrics and sewing supplies, and we encourage you to explore the Amazon fabric shop to meet your creative needs.