Do you have a physical store?
Fabric.com is an Internet store with a large warehouse distribution facility. We do not have a traditional brick and mortar store.
Do you have a catalog?
Since our inventory changes daily, we do not offer a printed catalog. All of our fabrics can be found on our website with a picture, price, and description.
Do you sell fabric swatches?
We do sell samples of most of our fabrics. Look for the "Order Swatch" button associated with each fabric. Because many of the fabrics we stock are not re-orderable, it is possible that a fabric could sell out by the time you receive your swatch.
I need more quantity than your website has in stock. Do you accept special orders?
Yes, we accept special order requests. Please visit our Special Order Requests page for more information and we will do our best to accommodate.
Do you ship fabric in pieces?
No. We understand the importance of one, continuous piece of fabric. When this isn't possible, our Customer Service team will contact you to discuss details before your item ships.
Can I order multiple cuts of the same fabric?
No. If multiple cuts are required for the same fabric, individual orders must be placed.
How do I apply my coupon?
At checkout under “Balance Due,” there is a field called “Coupon Code.” Enter your code and click apply for this discount to be credited to your order.
Only one coupon can be applied per order.
What are your payment methods?
We accept all major credit cards: Visa, MasterCard, American Express and Discover.
We also accept PayPal and Amazon Pay.
Why did my credit card decline?
Our customers experience this issue for a variety of reasons. Common issues for our customers are:
- Verify your name, billing address, and billing zip code match those on file with your credit card provider.
- Credit cards are charged in U.S. dollars. To pay with a different currency, please use Amazon Pay or PayPal.
- Credit cards are charged at the time of shipping. If funds are not available at that time, your credit card may not be authorized and your order may be cancelled.
- If you continue to receive an error message, please contact Customer Service by phone, email or chat for help.
Shipping & Returns
When can I expect my order?
Standard shipping guarantees you receive your order within 7 business days, whereas expedited shipping guarantees you receive within 3 or 4 business days. The shipping rates for each of these options are clearly defined before finalizing your order during checkout.
Our warehouse is outside of Atlanta, Georgia and actual delivery time may be even sooner depending on your address. Once your item ships, you will receive tracking information via email.
How can I request a return?
Purchases shipped to the United States carry a 30-day money back guarantee on all items except clearance, swatches and special orders. Contact Customer Service (phone, email or chat) to receive a return label at no charge and initiate the refund process. For more information please view our Return Policy page.