Updates to Our Customers Regarding COVID-19

fabric.com is committed to ensuring that our company’s COVID-19 planning, preparedness and response are a priority. We are focusing our efforts on supporting our customers and employees and providing updates regarding placing, processing and shipping orders.

Continue reading for details on our plan of action to support our customers and our associates during this difficult time:

Customer and Employee Care

The health and safety of our customers and associates is a priority. We are following guidance from the Centers for Disease Control and Prevention (CDC).

The CDC recommends regular cleaning as one of the most important preventive measures. To follow these recommendations, we are implementing even more rigorous cleaning measures in our facilities and offices. We will continue to follow CDC guidance and will make adjustments as needed.

We are asking that employees do not come to work if they are sick or feeling unwell and are offering resources to those in need. Although our main office will remain open, employees in roles that do not require them to be in the office are encouraged to work remote.

Warehouse and Building Safety

We have adjusted our practices within our buildings through physical, virtual, and new formats for internal communications. With guidance from the U.S. Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO), we have implemented a series of preventative health measures at our sites around the world to help keep our employees, partners, and customers safe.

Given the uncertainty surrounding COVID-19, we are committed to continue making adjustments to our business as we learn more. We have increased the frequency and intensity of cleaning at all sites, including regular sanitization of door handles, handrails, touch screens, scanners, and other frequently touched areas. We are also requiring employees and delivery service partners to clean and disinfect their work stations.

We are consulting with health authorities and medical experts on how to handle building closures for deep cleaning, if an employee tests positive for COVID-19. Our process evaluates where the employee was in the building, for how long, how much time has passed since they were onsite, and who they interacted with, among other items, in determining whether we need to close. We also ask anyone at the site who was in close contact with the diagnosed individual to stay home with pay for 14-days in self-quarantine.

We have adjusted our practices so that our fulfillment center employees can maintain a safer distance from co-workers. This includes eliminating stand-up meetings during shifts. Instead, business-essential information is shared via white boards near main areas and through conversations with managers or HR team members. We have staggered shift start times and break times, spread out tables in the break rooms on site, and suspended exit screening to ensure ease of movement near main entrances. We have shifted trainings so we do not have employees gathering in one spot, we have adjusted our hiring process to encourage social distancing, and we have paused hosting public guests in our building.

Employee communications include requirements that everyone wash their hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing their nose, coughing, or sneezing. If soap and water are not readily available, alcohol-based hand sanitizer stations are easily accessible throughout our building. In addition to break times, employees are invited to log out of their system to wash their hands whenever they choose, which has no impact on their performance.

With the closure of schools and childcare centers all over the world, we are working with employees at our fulfillment center so they can stay connected with family. We have enabled a temporary cell phone process for those who need to be in contact with their families or childcare providers.

Shipping Updates and Information

We believe our role serving customers and the community during this time is a critical one, and we want to make sure that people can get the items that they need, when they need them. As COVID-19 continues to spread, online shopping has increased. To address this need and help ensure the safety of our associates, we have adjusted our logistics to prioritize stocking and delivering higher-priority items. This will result in some inventory being temporarily unavailable on the site. You will notice that we have removed expedited shipping as a delivery option for orders. As our capacity has been reduced by these changes, our promise delivery dates have been extended to approximately 30 days.

These changes are temporary measures to ensure that we can deliver on commitments to our customers. We apologize for any inconvenience these measures may cause to the delivery of your orders through our site.

Call Center and Customer Service

Our call center teams are here to help. If you have any questions regarding your orders or for general inquiries, please contact our Customer Service team.

Additional Help and Information

For additional details on guidance from the CDC, please visit the CDC website.