Purchases shipped to the United States carry a 30-day money back guarantee on all items except clearance, swatches and Special Orders. Contact Customer Service (phone, email or chat) to receive a return label and initiate the refund process.
Purchases shipped internationally are eligible for a refund, but customers are responsible for return postage. Please contact Customer Service with your order and tracking numbers to initiate the refund process.
Please handle all items with care and return in same condition as when they were received. If an item has been cut, washed or altered, it is not eligible for refund, exchange or store credit. If received on a roll, please send back on the same roll to avoid damage.
Refunds are processed to your original form of payment within 5-7 business days of the returned item(s) arriving back at our facility.